Refund Guidelines:

At WeddingGear.in, we strive to provide you with exceptional products and services. Please review our refund policy to understand how refunds are processed:

1. Refund Eligibility:

   • Refunds may be considered under the following circumstances:
     • Damaged or defective items
     • Incorrect items received
     • Items lost in transit
     • Cancellation within the allowable period (see Cancellation Policy)

2. Initiating a Refund:

   • To initiate a refund, please contact our customer support team at support@weddinggear.in within 24 Hours of receiving your order. Provide your order number, details of the issue, and any relevant supporting documentation (such as photos of damaged items).

3. Refund Process:

   • Our customer support team will review your refund request and guide you through the process. If your refund is approved, it will be processed within 2 business days. The refund amount will be credited to the original payment method used for the purchase.

4. Exclusions:

   • Refunds may not be granted under the following circumstances:
     • Change of mind or no longer needed
     • Improper handling or usage leading to damage
     • Failure to follow care instructions
     • Customized or personalized items (except for defects or errors on our part)

5. Contact Information:

   • For refund inquiries or to initiate a refund request, please contact our customer support team at support@weddinggear.in. Ensure to include your order number and a detailed description of the issue.

6. Chargebacks:

   • If you have concerns about your purchase, please contact us first. Initiating a chargeback without prior communication may lead to delays in resolving your issue.

7. Note:

   • This refund policy is subject to change, and any modifications will be communicated through our website. It is your responsibility to review this policy periodically for changes.